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Host not responding? Can’t get in? No hot water? Checkin Hero by Superhog allows you to get reimbursed if you land an uninhabitable home upon arrival.
If the home shows signs of a serious failure that makes it uninhabitable, notify us within 24 hours of checking in and we will refund the cost of alternative accommodation within the next 10-15 days. Read how it works and what cases it covers.
By paying $12, you get coverage of up to $105 per guest per night up to the total value of the booking. Read more about pricing.
Wondering if the booking address is valid? We run the checks for you! Upon purchasing Checkin Hero, you get notified about the booking address verification.
Leave you reimbursement request for an uninhabitable booking!
To be eligible for compensation, you must demonstrate either (a) inability to access your booked property upon arrival (e.g. due to missing keys, unresponsive host, etc.) or (b) significant property failures affecting your stay (e.g. non-functional plumbing, fewer bedrooms than advertised, etc.). Evidence required includes communication records with your host via the booking platform or SMS, invoices for alternative accommodations, and any other relevant documentation supporting your request all to be submitted within 48 hours of check-in.
Regrettably, Checkin Hero is presently only accessible for purchase during the verification process. If you’ve completed check-in and find that the listing doesn’t meet your expectations, we won’t be able to extend coverage for alternative accommodations.
You can expect to receive compensation within 10-15 business days after reporting the issue and submitting the required documentation and evidence within 24 hours of your check-in.
After submitting your request, it will be reviewed by our Resolutions team. If it meets the criteria outlined in our terms and conditions, you will receive compensation within 10-15 business days.
A listing may be considered uninhabitable if it experiences serious failures such as a lack of basic amenities like electricity or running water, significant damage to fixtures or fittings, the presence of pests, or other safety concerns outlined in our terms and conditions
Yes, it’s important to review the terms and conditions carefully. These may include conditions such as notifying us within 24 hours of check-in, not having stayed the first night in the listing, and limitations on the duration of support provided in terms and conditions
If your payment for Checkin Hero doesn’t go through, please contact hello@superhog.com. Our Guest Services team will quickly send you an invoice for manual payment. Remember, if you haven’t paid for Checkin Hero, you won’t qualify for compensation if any covered issues occur during check-in.
Unfortunately, once purchased, Checkin Hero cannot be refunded, even if you decide to cancel your booking. Its purpose is to offer peace of mind and financial security, especially for check-in-related concerns. Read more in terms and conditions.
If you refer to the confirmation email you received on the day of purchase, you’ll find detailed step-by-step instructions on completing your request, along with all the required evidence and documentation.
Checkin Hero provides £75 or $105 per guest per night affected for covered issues, up to the total value of the booking. Read more in terms and conditions.
